Delivery & Returns
UK Standard Delivery:
Our Standard UK delivery service takes between 5-7 working days. We aim to always meet these timescales but during busy periods deliveries may take longer so please be patient.
Please contact us on info@staydench.com if you have not received your order after 7 days and would like on update on delivery.
Exchanges:
We are happy to exchange any item as long as it is returned to us in its original condition. All our clothing items come individually bagged. There are size charts on the site so please check these before ordering to ensure you get the right size for you, as we will not send out exchanges until items have been returned in their original condition with tags attached.
If you would like to exchange your order for another item/ size, please return package to the address below, items will only be accepted if returned in their original condition. Please remember to include the following information in your package so that we can process your return: Order Number, Full name, Address, Email address used when ordering, and the size/style you would like to exchange for.
We always try to process returns as soon as they arrive. However, please allow up to 14 days for your return or exchange to be processed.
PLEASE NOTE: We can only post to the address given at the time of the order on our website - we CANNOT change addresses after an order has been put through. If you make a mistake on your order contact us to cancel the order and re-enter your correct details.
If you have any questions please email us at info@staydench.com
Returns:
Returns should be made by registered mail in their original condition, to the address below, within 7 working days from receipt. We will refund any sums that you have paid to us with the exception of postage and packing. Only products that are in their original condition will be refunded, others will be returned to the customers at their own cost.
If your product(s) have qualified for a free phone case and you return them under our refund policy, the free phone case must also be returned. If the qualifying products aren’t returned than the phone case amount will be deducted from the money refunded at the retail price.
To return your orders simply follow these steps:
- Print off a copy of your order emailed to you when you placed your order, and indicate which items you are returning.
- Return the item by recorded delivery, together with the copy order. Please always obtain proof of postage when returning a parcel. We are unable to assume responsibility for any lost or damaged items.
- Once we receive your order and passes inspection, you will be refunded.
- We always try to process returns as soon as they arrive. However, please allow up to 14 days for your return or exchange to be processed.